Xbox 360 NAT, DD-WRT, and Corrupt Profiles

My gamer profile got corrupted a few days ago. I have no idea why - I didn’t drop my machine, spill anything on it, or delete something while turning it off. In between games of Feeding Frenzy, my sister comes up to me and says, “Your profile’s gone.” What, I say?

Sure enough, my console said “0 profiles”. Not good. I tried the Gamertag Recovery tool, but at the end it would always say, “Can’t Save Profile, either you don’t have enough space, or your storage location isn’t connected right.” Really not good.

I deleted demos down to 8 gigabytes free, took my harddrive on and off, but the Recovery tool still wouldn’t work. There HAD to be enough space, simply because some people store their profiles on little 64 MB memory cards, while I had 8 gigs free! I knew my HD was connected correctly, because I could play arcade games on it.

I called Xbox Support at 1-800-4MYXBOX and the guy (James? Kent? I can’t remember…) had no idea what the problem was, either. Finally, while on the phone, I went to the Gamer Profiles section of the Memory, and there was listed a “Corrupt Profile”. Ah ha! There’s ol’ Stonesand, corrupt to the core. I deleted it, and then tried the Recovery tool, which worked this time. I was sure to pick the “Don’t delete my saved games” option, and they all seem to be there.

There were several problems with this experience. First, the text is misleading - the Recovery tool was constantly telling me that it would delete all of my save games, which it didn’t.

Second, the main profile selection screen saying 0 profiles, when there really was one there (a corrupt one), was less informative than it could be, and was the reason Xbox Support couldn’t figure this out.

Third, the error about Can’t Save Profile was wrong - there was a conflicting, corrupt profile in the way of the fresh one the Recovery tool was attempting to create, which wasn’t an option presented by this error message.

So, be careful. Delete any corrupt profile(s) first before attempting to Recover them!

On a second note, Conan the VIIIth and have been having problems joining each other’s games (when he or I were the host), and talking to each other. I finally discovered that it was occuring because, when running the XBL connection test, it reported my NAT as Moderate. Perhaps Conan also has the same problem - he’ll fix it, if that is the case. NAT needs to be reported as Open on both ends if you want to be able to connect to everyone, and hear their voices. You can’t control the host, but you can at least control your own.

This problem occured both in original Xbox games, and Xbox 360 games.

If your router is reporting your NAT as Moderate, or (worse) Strict, there a couple of things you can do. First, make sure you aren’t filtering out any NAT packets in your router firmware. Second, make sure UPnP is enabled. This one change moved me from Moderate NAT to Open. Third, if nothing else works, you probably need to get a new router.

You can check the router compatability list at:
http://www.xbox.com/en-US/support/connecttolive/xbox360/homenetworking/equipment.htm

Note that on this page, when you find your router, you should click on its name or version if it is a link. There may be additional gotchas, inside. Also, note that my router is not on this list, yet I clearly can connect to XBL. That’s probably because the WRT54GL is exactly the same as the WRT54G just with more RAM, so that people can load in new firmwares based on the larger Linux kernal. Which I have done. :) Ask me in this post if you have any DD-WRT, or NAT questions.

I’m using a brand-spanking new Linksys WRT54GL with DD-WRT v23 loaded as the firmware. It’s workin’ great.

July 11th, 2006 1:09 pm

How did you get a corrupt file on your 360? Curious… was it a game save that was in the process of saving when the 360 shut off?

Anyway, good researching on the matter despite the lack-luster performance of Jame Kent. Pfft, and they probably pay him $50K a year. What a tool. I wonder if he is related to Clark Kent? Hmm.

I may just go buy another router altogether since I owe someone a router as is… they can have my inferior WRT54G and all the fun it has brought me thus far. Good times.

July 11th, 2006 2:03 pm

No - I don’t have any idea how my profile got corrupted. I did nothing abnormal. It happened again a few days later, here at home. Too weird - some bug somewhere :/

MrPeabody
July 14th, 2006 12:48 pm

Mine did the same thing while my buddy was playing it, but when I signed on when I got home it was working just fine.

ritzie
July 30th, 2006 5:16 am

I’ve been having NAT problems with my WRT54G router also. I’ve tried enabling UPnP as you’ve said and also assigning the xbox IP address to DMZ open. I’ve also forwarded all the ports nescessary to connect to xbox live everything connects fine but I still get a NAT setting of 3 on my old xbox and a moderate setting on my 360, it seems as if there’s nothing left to try. If you’ve got any other ideas, that would be greatly appreciated, cheers.

August 2nd, 2006 3:47 pm

I’ve got a WRT54G with firmware v4.20.6. I couldn’t get “OPEN” NAT status until I DISABLED UPnP and used Port Triggering on ports 88 and 3074. It still didn’t solve my Street Fighter 2 timeout issues though. Go figure.

J ROCK
August 3rd, 2006 11:41 am

I turned on my 360 today and tried to connect to Live and the same thing as u described above happened. I followed exactly what u said and it appeared to have fixed the problem. God i love the internet… u just saved me quite some time from calling up Microsoft on this hot day. Thanx again for ur unintentional help.

-J ROCK

August 8th, 2006 9:54 am

Nice to hear that, J ROCK. :) Incidentally, Daumin0, check this for a possible fix for your SF2 timeout woes.

August 9th, 2006 8:46 pm

Hey Stonesand, I’ve been keeping up with your site ever since I found a link to it (probably on H.B.O.?). You seem like an intelligent guy, and I like hearing what other intelligent people have to say about things concerning The Best Game Series Ever (Halo, of course), and the Xbox (360). Anywho, I think I saw you had replied to Midnight’s story about playing in a Halo tourney in Iraq*, and it just made me realize what a small world we live in. Then I just now read your latest blog here*, and I see you use the DD-WRT firmware for your router. I also use it, and I’m impressed with it. I don’t use the advanced features (overclocking, signal boosting, etc.), but I like how many more options it gives me compared to the original firmware. Just for the record, I have a WRT54GS v.2 flashed with Brainslayer’s latest stable build (v23, SP1 Final). Well, that’s about it, I just wanted to chit-chat for a sec!

August 9th, 2006 8:49 pm

P.S. * I’m a little behind on catching up with Midnight and you because like Midnight I’m in the military, and I just got back from a month at the National Training Center in the Mojave desert in CA. Yes, I sweated my ass off. But I’m back now, and that’s all that matters.

August 11th, 2006 8:35 am

Heh heh - man it IS a small world Daemonic696 - glad you like the blog :) I’ve also been super impressed with DD-WRT, though I’m not yet enthused about the lease management system (my leases keep expiring, and I have to reboot the router every so often).

Congrats on making it through the NTC - is that like boot camp? What were you doing out there? What military branch is that? :) I was most impressed with Midnight because he was able to separate the danger of what he was doing from still trying to be a normal guy - what about you? How do you do it?

MrPeabody
August 14th, 2006 8:04 am

Hey Stone….. What do you know about the Xbox 360 HD drive… can you post some pics or anything

August 14th, 2006 1:40 pm

Actually, I don’t know much about the specific hard drive - the best place I’ve found for Xbox hacking, though is here. ;)

At the moment, the 360 HD is a 20 GB model, and the internal system stuff uses up a gig or two. Your usable space is anywhere from 17-19 gigabytes. Mine is totally full of game demos and Arcade games. :)

MrPeabody
August 16th, 2006 8:15 am

Sorry for the confusion…. the hi-def drive, not hard drive lol

August 16th, 2006 8:21 am

Heh - roger that. I’ll work up a post on the HD-DVD add-on drive. :)

ApacheRCL
September 2nd, 2006 9:26 am

Stonesand - I wanted to thank you for this article. I too had an unexplained profile corruption. I could not find or fix the problem and ended up creating a new GamerTag when the recovery tool gave me that same “Can’t Save Profile.” Very annoying since my daughters and I had lots of skin in our contests. In any event, J Rock says he loves the Internet; me too. It gives a place for folks like you to save the a$$es of guys like me. Gonna browse your other work now - much appreciation.

September 2nd, 2006 10:07 am

Pure fucking genius. Fixed my problem completely with corrupted data. Thanks.

September 3rd, 2006 8:30 am

Glad it helped! :)

Me
September 4th, 2006 8:59 am

Holy !$##@$!! I just found you on google and have had a problem with XboxLive! My problem is that I cannot connect to Live! so I call them up and they say I have a corrupt profile when I don’t! I have deleted and reloaded my profile several times and watch out because it will delete all your saves! I now put my saves on a memory card and unplug it when I go on Live!

SwissMo
September 12th, 2006 7:46 am

I had the same problem, my profile got corrupted. But I think I know why. I deleted some saved games from the console that were associated with my profile to make some space. After that, my profile was corrupted. It’s weird though that it would do that. Anyway, if you make some space on your memory by deleting saved games, your profile might get corrupted.

Beavis
October 15th, 2006 3:32 pm

Thanks for the tips I had a problem getting on live with my 360,then I couldn’t play my games offline either bc it said I had no profile?I looked at the recover gaming profile and it scared me bc of the it will lose saved games stuff.So I look at my memory and I also had a corrupted profile and I delelted it and did the recovery my gaming profile and I’m back online and downloading a new demo and have all my game saves. Thanks again dude!

Pottsy69
October 20th, 2006 6:09 pm

Cheers. I just shat my pants when I thought I’d lose my saves and had know away around it. MSsupport again had no idea making me wonder why they are not looking into it with so many easily found inccidents via the forums. Thanks again!

tyler
October 20th, 2006 10:25 pm

I almost had a heart attack when I found out that my profile was corrupted too. Seriously, it was like random bullsh*t. Turn on the 360, and boom! no profile. Thank God that I found this forum.

On a side note, has anyone experienced this: about once a day when playing games or movies, my 360 spontaneously kicks me out of the game back to the Dashboard. There’s no rhyme or reason to it. I’m just playing along and Boom! I’m back at the Dashboard.

Jakob R
November 2nd, 2006 11:05 am

I’m having the same problem with a corrupted game profile. Before I’m removing my corrupted profile from the hard drive I had google first, and then I found your text here, thanks so much! No I’m going to fix this shit!

KMAC
November 3rd, 2006 1:30 pm

Wow. You saved me so much stress with the instruction on fixing the gamer profile corruption. I had the same problem and the 360 support wanted me to send it in, which would’ve required me getting a new warranty for ungodly amounts of money.

Thank you so much.

November 3rd, 2006 4:03 pm

No problem - glad to hear that this is helping out, everybody! Apparently, this issue isn’t in Microsoft’s support database for technical support. I’ll see what I can do to pass the word along to them. Now if I can only figure out how… :)

hexqc
November 20th, 2006 10:28 am

Thanks for your help with the corrupted profile! It just happened to me this morning and your blog here helped me a lot!

Uniballl
November 25th, 2006 4:34 pm

Hi, t’was panic stations untill I came across this… totally fixed my dissapearing profile!

Kudos!

Philylit
December 7th, 2006 9:04 am

Quality info on the corrupt profile stonesand, i was bricking it there for a while!

JoeCrow
December 28th, 2006 9:19 am

I had the same problem, my profile became corrupt and a save for the last game I played was also corrupt. I deleted both the profile and save from my HD but the recovery tool refuses to save, at the last hurdle it just gives me an error.

MS are sending me a new HD, hope that fixes it…

VarsityBlue
January 6th, 2007 1:58 pm

I keep getting disconnects running my WRT54G with DDWRT SP2 loaded. I am using the WRT54G as an access point and using my Motorola VT2442 as the router. I have enabled port forwarding in the Motorola and XBOX Live tests show that everything is open and working properly. However, I get disconnected from Live after about 15 minutes. I cannot reconnect without rebooting my Xbox 360. I am now going to enable port forwarding and uPnP on the WRT54G even though it only is functioning as an access point to see if that works but I’m sure I’m going to get the same response. Any ideas on things I may not have tried yet?

January 6th, 2007 2:50 pm

Have you tried seeing if your 360 disconnects from live if you connect direct to your internet access (DSL or Cable)? That would narrow down the problem - it could be a 360 problem, or a router problem. You should DEFINITLY enable UPnP - I have to have that on for my WRT54G to work. Let me know if that fixes it! :)

spitfire590
January 6th, 2007 9:03 pm

i had the very same problem, today. thanks to your research i was able to retrieve my gamertag. the CAN’T SAVE PROFILE messge was really starting to piss me off. i think my profile was corrupted when i was playing Oblivion, it was in the middle of loading or saving or some shit when i turned off the console, when i turned it back on it was gone.

Chuck D
January 7th, 2007 8:06 pm

You were lucky that it gave you the option of chosing if you wanted to delete saved games or not. I was not given the luxury and lost a level 30 warrior on Oblivion thanks to a corrupt gamertag. Microsoft needs to fix this problem quick because corrupt gamertags don’t seem that uncommon, and I won’t putting any effort into playing a game if I know I’m eventually going to lose the saves thanks to a poorly managed screen name service.

VarsityBlue
January 8th, 2007 3:19 pm

No such luck. Connected the XBOX 360 directly to my Motorola cable modem and the same problem occurs. This did not happen before I had to have my HDD exchanged for a new one. Now it happens all the time. PS3 and XBox (with XBMC) are all able to access everything without a hitch so it seems the network connection is good at least on their respective ports.

January 9th, 2007 9:44 am

VarsityBlue: Ick. Sounds like a 360 problem, or an ISP problem, since it happens regardless of whether the router is connected. At least you don’t have to troubleshoot your router anymore. Try 1-800-4MY-XBOX! :)

stiffjawz
January 11th, 2007 5:03 am

I had the same issue with my profile becoming corrupt last night. Thanks to this thread I’m halfway back to normal after deleting the corrupt profile. I still have one big problem though - when I try to recover my gamertag the on screen keyboard has the @ and . keys grayed out so I can’t enter my email address and move on to the next step in recovering the profile. I just send in a support ticket to microsloth, hopefully they have an answer, the keys were all there on the on screen keyboard before deleting the corrupt profile.
I’ve had the xbox 360 for a year and it’s already been replaced once because dvd movies would lock up. They replaced the entire system. I use the thing maybe three hours a week and two major issues within one year is not good.

January 21st, 2007 6:21 am

I dont no wat to do! I have the excat problem as you but do i delete the profile only or the profile and its items

January 22nd, 2007 11:27 am

Delete the profile only - then, do a Recover Profile operation, using the Gamertag of the profile you just deleted. It’ll pick up all of your stuff (saved games, downloaded items, etc.), and put them back in your profile. It works great. :)

Crimson Killa 5
January 24th, 2007 2:04 pm

Few, that was close. Mine corrupted. Was playing RS:V when it crashed. restart xbox… no image displayed just sound…. restart again, this time image is there but……corrupt gamertag!!!!

But then I found this place… thank you soooo much Stonesand…. this is a fantastic place. All my problems resolved

(thanks from over the pond in England)

VarsityBlue
January 26th, 2007 9:03 am

I ended up calling XBOX Live support. They had me do the same thing that I had been doing. “Power off your cable modem”, “Power off your router”…like I haven’t been trying that for two weeks. But, it started working and he was quite sure that it would. He had to have seen a problem on their side and corrected it but just would not admit it. Seriously, this had not been working at all since I replaced the bad hard drive. I wonder what they did though?

Alex
January 26th, 2007 9:06 am

Thank god for this thread.. i thought i got banned or some shite like that :)

MGpet
February 1st, 2007 5:43 am

dude, just wanted to drop a line to thank you for your corrupt gamertag fix…you saved me hours of frustration!!!

freakfunk
February 8th, 2007 12:50 pm

THANKS DUDE! SAME PROBLEM HAPPENED TO ME, NEARLY THROUGH THE DAMN HARD DRIVE OUT THE WINDOW UNTIL READ YOUR POST AND REALISED IT WAS A SOFTWARE GLITCH - HAPPENED TO ME RIGHT AFTER I TIRED TO PLAY GEARS OF WAR AND GOT DIRTY DISC ERROR? RELATED PERHAPS?

CHEERS MATE

February 9th, 2007 9:04 am

Same problem here. Many thx dude! U rock!

aaron :P
February 22nd, 2007 6:46 am

Cheers, lol mine just corrupted so just did what you did and it worked :D i just kept getting dirty disk error then suddenly my profile was gone i was like wtf then 1 google search later i found this, thanks :P

Matthew
February 24th, 2007 1:07 pm

I have a WRT54GX2 router and I’ve been trying to get open NAT on my 360. I had it once but since i was trying to get on Call of duty 3 and it wasnt working I changed it up and….Its back to Strict. I dont know what to do…help

Matthew
February 24th, 2007 1:08 pm

Ya And I did enable UPnP and tried DMZ and tried Port forwarding with a 192.168.1.250 IP on my xbox

February 24th, 2007 5:40 pm

OH man, I have no idea - you’ve done what I would have done. Have you tried reflashing the firmware? Also, have you connected your Xbox directly to your modem - make sure that that has NAT as OPEN? If it’s not, then there’s some additional trickery happening with your ISP.

Matthew
February 25th, 2007 9:32 am

Okey good news bad news….I got Open NAT on my Xbox….set the settings on my router back to default then enabled UpnP and then put the IP on my Xbox as Automatic. Bad news I STILL cant get on Call of duty3 multiplayers Most of the time. I dont know…I live in Jamaica currently maybe that might affect it…also I wanted to try and get a Statistic IP for my xbox…Dont know how to do that. Thnx for yer help

Mark
February 25th, 2007 3:22 pm

I had a corrupt profile a couple weeks ago. I have no idea what caused it. I shut it down one night from the dashboard. The next day, I turned on the 360 and when the dashboard loaded, my name was shown, I was logged in to live, but my theme didn’t load and it showed zero gamerpoints under my name. I shut it down and restarted it. This time, it didn’t log in to my profile, and my profile wasn’t even shown in the list of “profiles found.” I looked online and found the same advice listed here. I deleted the corrupt profile, choosing profile only, and recovered my profile but all my saved games were still deleted.

It’s odd because most people responding here and elsewhere, have had luck keeping their saved games. Microsoft needs to investigate what causes the corrupt profile so people can make an effort to prevent it. My system did not crash or freeze. My power didn’t go out with me not having a chance to shut the system down. I wasn’t saving, deleting, or downloading anything. Also, there needs to be some reason why some people keep their saved games and others lose them. I may have possibly lost my saved games because before I recovered my profile, I looked in my system memory and the owner for my saved games was listed as “Corrupt Profile” and not my gamertag.

Matthew Bailey
March 9th, 2007 1:18 pm

Can i just delet my profile and just saved my games to the hard drive and bring them back on a new profile without using the recovery tool?

March 9th, 2007 1:24 pm

Not that I know of - you have to delete your profile (keep your saved games when it asks), and then recreate it using the recovery tool. Hopefully, your saved games will still be there. Anyone else know differently?

ryan courtier
March 30th, 2007 6:02 pm

i love you ! not in that way but , thank you so much !!!!!! it worked and although its very late and i have work tomorrow , i will have to play all night to celebrate the return of the gamertag……. for others 1. delete the profile only in the memory tab located in system window. 2. hard drive - gamer profiles - profile only. 3. recover gamer tag - gamertag name - e-mail - password 4. hope for the fucking best !! thank you again

April 5th, 2007 6:08 am

Thanks a bunch!!! I almost kicked the 360 for not recovering. Although my profile has worked since december 2005, it suddenly got corrupted after I got my repaired xbox back. And strangly the harddisk has not changed because it didn’t go for repair.

Thanks again!

stu
April 6th, 2007 1:54 pm

i have an emergency! help help help!

i was at a friends and i recoverd my account onto his hard drive so we could play live….

now, tonight, i tried to sign on and it told me my account is corrupted, i tried recovering from live, i enterd all the right details, and the bar started filling…. this is what happens next

1. bar sarts filling says above bar: account being recovered….

2. then a little message pops up and says: diconnected from live….

3. then the side bar scrolls out and says: cant cconnect to live

i then press try agin and it says: xbox live signup is currently unavalibe

and then it returns me to the dashboard.

i cant even play games on mi proflie let alone go on live with it……. when i try to select it from the *sign in* part on the dash, it says the profilre is corrupted.

HELP MEE! i am at a loss

harley says:

2.

stu
April 6th, 2007 2:00 pm

some more info….

when it searches for profiles (when you turn it on) it finds mine, but says it is corrupted. But, when i go to System> hard drive> gamer profiles, it didnt say anything about it being corrupted….

i deleted the profile (kept the games saves and everthing) but i get exactly the same thing as i described above happening again.

April 9th, 2007 11:34 am

stu - that’s way goofy. You’re probably going to have to call 1-800-4MYXBOX. Make sure you let them know that you already tried to delete your profile - when I called them last, they didn’t ask that question by default (as in my original post). Let us know if you find a solution…

MiNoR pArAsItE
April 10th, 2007 6:27 am

Glad I found this site. I’ve been having problems with my corrupted gamertag for a while now. The weird thing is it only corrupts when I try to view my achievements. Plus it will only show achievements that I have recently acquired, anything older than “Gears of War” show up blank and say I don’t even have any achievements for those games. I’ll have to try the method you described when I get home from school today, hopefully it fixes my problem, it sucks not being able to view ALL of my achievements.

Josh
May 13th, 2007 5:28 pm

i have all my achievement points on one profile but its not registered on xbox live or anything and that gamer profile is corrupted for reasons i dont know, can i still recover mine or am i just plain out screwed? Im afraid to delete it for this reason, and ill do anything to get my achievments back

May 14th, 2007 8:54 am

Josh: Sounds to me like you’re toast. Call Microsoft first (1-800-4MY-XBOX), but since they don’t have a copy that you can Recover from, there’s probably not much they can do. :/

Josh
May 14th, 2007 2:26 pm

Aww well i suspected that i really hate microsoft sometimes but eh screw it thanks for the help stonesand

Erick
May 19th, 2007 3:03 pm

Man I must say, I just bought my XBOX 360 from a guy at work. I am not near as impressed with thing as I thought I would be. To me the Dashboard is pain in the ass to figure out - considering I have no manuals whatsoever. I think Ive got that though. Then the games I got were a Tony Hawk skateboarding game (which I will never play) and an unopened version of Madden 07. Talk about a major let down…Madden really dropped the ball here. Anyway…

I am having a corrupted files problem too. It may be because I turned off the console during a load, but thats bullshit. I played for a while yesterday - the first day I had it. It played fine. Then today I go to play Madden and I get pissed. First of all, I didnt have auto sign in enabled, because I didnt know of that option until 5 minutes ago. So when Madden starts I have to sign in to my profile. Then it says Pleas Wait While Loading Rosters. Well….I wait…..and wait…..and wait….and wait….nothing happens. I figure the system froze somewhere for some reason. So I turn it off. Big mistake?

Then I went back to the game and tried again. Same result. Now in the dashboard I see my profile and all Madden saves are corrupt? WTF? This whole system seems a little cheap to me. Good thing I got it at one hell of a price. The other good thing is I just got it yesterday. I simply deleted all saves and my profile. I mean, how much data was I losing? Hopefully once I get a lot of games under my belt like you guys I wont have this happen again. Although, if it does happen again, I’ll have this forum to help me.

One quick question for anyone….what all do I have to have to connect to XBOX Live? Like I said, I have no manuals so this is slightly confusing for me. What kind of cables and what kind of internet connection do I need? I do have a wireless internet connection but do not know how to connect.

Thank you all.

May 21st, 2007 10:05 am

You’ll need a broadband-speed internet connection - typically cable modem, or DSL. You can use a network cable to plug into the modem or router, or you can buy the insanely expensive wireless adapter to hook into your wireless connection, which is what I did. See this page for the official details:
http://www.xbox.com/en-US/live/howto101.htm

LEonardo
August 3rd, 2007 7:28 pm

I had the same problems, I got my gamertag back, but my saved games are gone!! help?

Username
August 13th, 2007 11:29 am

Okay, I read your article thing, and I don’t know if it will work with my problem. I was playing Fable: The Lost Chapter, an Xbox game, on the Xbox 360, and while I was saving the game it locked up. I know it said not to turn it off while saving, but I didn’t know what else to do. So, I turned it off and back on. When it reloaded, I tried to open the game profile and it said “The profile appears to be damaged and cannot be used.” I read many other forums and the ones I found said that it can’t be recovered, but maybe you or someone else will know. I’m really hoping that I’ll be able to save the file…I don’t know if it’s corrupted or what. I just using Xbox 360 so I don’t know much about it. Please, if anyone knows anything that might help, please let me know. Thanks!

August 13th, 2007 12:13 pm

Sounds like it could be game specific? When you say, couldn’t open the game profile, I assume you’re talking about loading the actual Fable game profile, and not logging into the Xbox 360’s gamer profile, which is what my post was about. Sounds to me like your Fable profile is corrupt; I’d be very surprised if there’s any way to fix that. Sounds like a restart. Well, it shouldn’t take you too long to get back to where you were: I beat the entire game (the original version, anyway), doing every side quest possible, in 20 hours.

Binary Plague
September 1st, 2007 2:10 pm

Stonesand, I appreciate you taking the time to determine what the heck is going on with respect to corrupted X-Box360 Gamer Profiles.
My son came running up to me fairly upset that his profile was gone. We did the “Recover Gamer Profile” thing and went through the same frustration others have experienced. He prides himself on his rank and position in many of the games he plays an no small amount of time was spent to get there…So he was extremely concerned/bummed-out.

He was exploring the Xbox Dashboard menu, saw the Corrupted Profile. I Googled….2nd hit….Whaala….Good to go.

I love the interent for this reason. Folks with issues can find resolution outside of the formal Tech Support infrastructure. Unfortunately, a lot of tech-support is outsourced and the techs just run through some type of scripted set of solutions…If it ain’t in their book….it is a problem and therefore no solution is necessary…

Anyway, thanx for taking the time to document this fix.

Cheif
September 24th, 2007 11:07 pm

I just got home from the HALO 3 midnight release(legendary) and I put halo 3 in it and it asks to ” update”, so i did and it corrupted my gamer profile. I dont have XBL so dose any one know how to save it other then XBL??????? Please let me know. E-mail me at sic_clown2003@yahoo.com HELP ME!!!!!!!!!!!!!!!

josh
September 28th, 2007 4:20 pm

man i want to thank you so much in so many ways, i wish i found your site before i deleted my all my demos and videos until i had like 12.4 gigs on my hard drive. i had that same corrupted profile; me and my friend were playing halo 2, and i turned it off becuase he had to leave, i came back in to my room agian turned on my 360 and it showed 0 profiles. so i did that gamer tag recovery and got that same messages were it says can’t save, so i got so mad; so then i searched on google “gamertag recovery” and boom there was your website. so i deleted the corrupted profile and kept all my game saves, and it works. lol, but i really wished i found your site before i deleted my demos and videos; come to think of it i, didn’t have to; well anyways thanks. if anyone wants to add my gamertag its cammyz28

Chan
October 28th, 2007 8:40 pm

Hey, recently my xbox 360 stopped working as is, it wouldn’t load from the beginning of the screen where it says “xbox 360″. As I worked on it, i took off the hard drive and it worked. So thats when i knew something was wrong with my hard drive. When i finally put it back on, it worked BUT something else was wrong. As it got to the main screen, it says 2 accounts found, as there was suppose to be 3. The one missing was my xbox live account. I found out that my account was corrupted as I looked under memory. If I was to delete it and recover it, would all my arcade games, microsoft points still be there? matter n fact, I dont care about the arcade games. I just want my microsoft points and xbox live account to be there as i recover it. If someone can help me, please reply ASAP. Thanks.

Chan
October 28th, 2007 8:47 pm

It’s me again, I tried deleting the profile with out deleting the games, it went through successfully, but after it went through, the profile and everything are still there. I have no idea. My xbox is being retarded, I keep trying to delete it with out deleting the games, but it wont delete after it successfully goes through.

October 29th, 2007 9:49 am

Chan, sounds like you’ll need to call Microsoft at 1-800-4MYXBOX. If you hit delete, and it doesn’t delete, that’s bad. I don’t know how bad, but it’s bad. Good luck! :)

Granmas Tricep
November 13th, 2007 9:04 am

Stone Sand, im having problems with my NAT on the 360. its set to moderate. I have the Linksys WRT54G wireless router. pretty sure its version 2. The security is set up and I put in the WEP key on the network settings. I called xbox and they told me i had to call linksys to get them to open up 3 ports. I know how to access the my router page by putting in 192.168.1.1 in the address bar. I tried setting up the 3 ports on the Port Forward Range under the application and gaming page. I enabled 3 ports, the first being 80 to 80 TCP, second 3074 to 3074 TCP and last 3074 to 3074 (im not sure but i think it was CDP).
Basically I hhave tried everything and nothing will work. I cant call linksys because ive had my router for more than 3 years and they make me pay for troubleshooting. the UPnP is disabled, and if i enable it, i don tget an internet connection. Ive only now had problems with my 360 after it got the red ring of death and got a new one. It wouldnt connect because my connection is secure. I could only get on with no security. I’d rather not do that, so if you know of any way at all or any suggestions on how to Open the NAT, do tell. I appreciate it.

November 13th, 2007 9:20 am

Well, having UPnP disabled is a big problem. The Xbox 360 uses that system heavily for communicating which ports it needs with the router. UPnP uses TCP port 5000 and UDP port 1900. You could try opening those up and seeing if that helps.

If not, try loading DD-WRT (a replacement firmware) onto your router. It’s what I use - my Xbox 360 connects great through it.

Granmas Tricep
November 13th, 2007 11:09 am

Thanks Ill try it out. Will I have to set up network connections on the laptops running off the same Linksys routher? How can I load DD-WRT? Do i have to buy it?

Also is it necessary to set up a static IP address?
When I try to open Ports i also need the last digit(s) of an IP Address. where do I find this? is it the IP address of my xbox or my router or what? Thanks for your help.

Granmas Tricep
November 14th, 2007 5:55 am

Ok I set Enabled my UPnP on my router settings. Did not open any ports on the Applications and Gaming tab. I got the MAC Address from the Status tab of my router settings. Even though it had colons (:) in the number i.e. 00:f5:07: etc., I was able to use the whole thing (about 12 digits) for the Alternate MAC Address of my Xbox 360 network settings under the advanced options tab. i put that in and reran the tests and at first it said it was “wired” instead of “wireless” and the “wireless bridge” option was skipped. Ran through the tests fine and when it got to NAT it finally said OPEN. Played Halo3 for a couple matches. Was still skeptical, turned off the xbox and powerd back on and reran through the tests. This time it said wireless, but NAT was still OPEN.

I dontknow if the MAC address had anything to do with it but I’m just happy it worked. Hopefully that will help anyone out who still has a Linksys WRT54G V.2 wireless router and doesnt feel like paying for troubleshooting.

November 19th, 2007 12:21 pm

:(. me = gutted. alllll my saves etc etc. GONE. recover you say. well im a fool and i forgot the p/w to my live account. Secret question.

Bloodaxe
December 4th, 2007 3:46 am

my xbox did this too. to all my profiles, hope fully this will work and get my profiles back.

kevin
December 29th, 2007 8:19 pm

hey I’m trying to recover my gamer tag but it keeps on doing something so frustrating it keeps on saying Xbox live is currently unavailable. please try again later. i mean it says it all the time its so frustrating I’m doing everything perfect. If u want u can check out my profile BIRDMAN3o5 its actually working but i cant recover it to my Xbox its on no Xbox really well can u help me plzzzz.

kevin
December 29th, 2007 8:20 pm

heres my e-mail (edited for great justice -Ben).

December 29th, 2007 11:05 pm

XBL is down at the moment - it’s not your fault. You’ll have to wait until it’s back up to get your profile back. Sorry, bud. :) Check out http://www.majornelson.com for more info…

Superstandardman
July 5th, 2008 2:24 pm

i’d just like to say i had the same problem and so did my friends. the thing was is for some reason if u r on ur profile, then open ur tray and at the same time disconnect to xbox-live, it corrups the first players file, and it doesn’t do it everytime. IDK if there’s other ways to do it, but just make sure u turn off ur 360 b4 disconnecting from xbox-live. Also, don’t take off ur hard drive without turning off ur 360 (this might seem obvious but don’t underestimate the power of the stupids)(jk).

Superstandardman
July 5th, 2008 2:26 pm

and during christmas time xbl is usually down cuz of the amount of ppl trying to log on

Mark
July 29th, 2008 2:57 pm

Dude, what about those profiles that aren’t even live? My dad’s profile is corrupted in the same way. He tried checking the leaderboards of one game and it automatically logged him out and asked who he wanted to log in as, and he logged in as my live account. And now, his non-live account is corrupt. How’s he supposed to fix the problem, seeing as how the main way to fix a problem such as this is recovering one’s profile, since his profile isn’t silver or gold. I’d really appreciate it if someone could answer this for me.

July 29th, 2008 3:02 pm

Mark, I think your dad is hosed. :( In the future, you can join Xbox Live even as a Silver account. This should allow you to recover the profile the NEXT time it goes belly-up. :/

Mark
July 29th, 2008 3:44 pm

Yeah that seems to be the best way to go. I think that’s definitely what he’s going to do. But he has another idea, as always (he always comes up with ideas on fixing problems). he’s copying the file onto the computer. I wonder if there’s anything he can do from there. what do you think?

Mark
July 29th, 2008 3:46 pm

He says if it copies, then there is a way to repair the file. hmm..-shrugs- It copied successfully so it must not be -corrupt-

Zeno Yamui
July 29th, 2008 3:47 pm

Mark: Here’s my gold account, if anyone wants to fill me in later on any info, or just wanna play a game or something, I’ll be online..sometime tonight.

September 28th, 2008 3:38 am

thanks much, man

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